Social Engineering: Chat Impersonation • Aptum, LLC

Why?

Confidentiality of account holder information is a critical function of your organization. Threats to the security of such information come in many forms. As organizations continue to evolve the methods in which they communicate with account holders, the policies, procedures, and controls of these methods need to be assessed. One such communication method is through online chat communications between your employees and account holders. Therefore, ongoing chat impersonation tests are a key component to a robust risk management strategy and information security program testing requirements.

How?

Your Aptum consultant will work with your team to develop a relevant test approach to evaluate the adequacy of and adherence to chat identification, suspicious chat communications, and employee training policies and procedures.

Objectives

The test objectives will focus on the following:

• Adequacy of and adherence to chat identification policies and procedures
• Adequacy of and adherence to suspicious chat communications policies and procedures
• Adequacy of employee understanding of chat identification and suspicious response procedures

Communication

Ongoing communications will occur from planning, throughout the test, and after the report has been delivered. All results will be discussed with the appropriate management members at the conclusion of the test. A detailed report identifying the test scope, process, results, and relevant recommendations will be provided.

Partnership

Aptum is based on and committed to a true partnership where we believe that when you succeed, we succeed. This means we value and provide the same level of service to all clients regardless of size, services provided, and potential for additional services. We are committed to delivering exceptional quality and service to assist with your continued success. As such, we assure that all aspects of your service will be performed by experienced, certified professionals located in the United States.

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